Shipping Policy
At TOYSREX UK LTD, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines how we process, ship, and deliver your orders placed through toysrex.co.uk.
By placing an order on our website, you agree to the terms outlined below.
1. General
All orders are subject to product availability and successful payment authorization.
While we make every effort to maintain accurate inventory, availability may occasionally change. If an item becomes unavailable after your order has been placed, we will contact you promptly and offer one of the following options:
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Wait until the item is back in stock
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Receive a full refund for the unavailable item
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Select an alternative product (where available)
2. Shipping Options
We currently offer the following delivery methods:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy Shipping | 5–8 Business Days | Free |
| Standard Shipping | 3–4 Business Days | £15.00 |
Shipping charges are clearly displayed during checkout before payment is completed.
Delivery estimates begin once your order has been dispatched.
3. Order Processing
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Handling Time: 1–3 Business Days
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Orders are processed Monday to Friday, excluding UK public holidays.
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Orders placed during weekends or holidays will be processed on the next business day.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking details may take up to 24 hours to become active after dispatch.
5. Delivery Information
Please ensure your delivery address is complete and accurate before placing your order.
Address changes can only be requested before your order has been dispatched.
Delivery times are estimates and may occasionally vary due to factors outside our control, including:
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Courier delays
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Severe weather conditions
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Customs or security inspections
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High seasonal demand
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Incorrect or incomplete delivery information
6. Damaged or Lost Shipments
If your parcel arrives damaged, please contact us within 48 hours of delivery and include:
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Photos of the damaged product
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Photos of the packaging
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Your order number
If a shipment is confirmed lost during transit, we will arrange either:
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A replacement (subject to availability), or
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A full refund
7. Returns & Refunds
Change of Mind
You may return an item within 30 days of delivery provided that:
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The item is unused
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It is in its original packaging
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It is returned in resalable condition
Unless the return is due to our error or a faulty product, return shipping costs are the customer's responsibility.
Refunds are processed after the returned item has been received and inspected.
Original shipping charges are non-refundable unless required by applicable consumer law.
Faulty or Damaged Products
If your item is faulty, damaged, or incorrect upon arrival, please contact us as soon as possible.
Where appropriate, we will offer one of the following:
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Replacement
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Repair (if applicable)
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Full refund
8. Shipping Insurance
Eligible shipments are protected during transit.
If an order is confirmed as lost or damaged while being delivered, we will work with the shipping carrier to resolve the issue promptly and provide an appropriate replacement or refund.
9. Order Cancellation
Orders may be cancelled without charge before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible. However, you may return the order in accordance with our Returns Policy.
10. Need Help?
If you have any questions about shipping, tracking, returns, or your order, our customer support team is happy to assist.
TOYSREX UK LTD
Company Number: 11134577
Business Address
Unit A6, Charles House, Bridge Rd, Southall UB2 4BD, United Kingdom
Registered Office
Unit 6D Beaver Industrial Park, Brent Road, Southall, Middlesex, England, UB2 5FB, United Kingdom
Website
toysrex.co.uk
Phone
+44 7960 153413
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
We aim to respond to all enquiries within 24–48 business hours and are committed to providing prompt, friendly, and professional customer support.