Privacy Policy

This Privacy Policy explains how TOYSREX UK LTD ("we", "our", or "us") collects, uses, and protects your personal information when you visit toysrex.co.uk or make a purchase through our website.

1. Definitions

  • Company: TOYSREX UK LTD

  • Website: toysrex.co.uk

  • Country: United Kingdom

  • Personal Data: Information that identifies or can identify an individual.

  • Usage Data: Information collected automatically when using our website.

  • Cookies: Small files stored on your device to improve website functionality and user experience.

2. Information We Collect

Personal Information

We may collect the following information when you place an order or contact us:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Order information

  • Payment details (payments are processed securely by our payment providers and are not stored by us)

Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of your visit

  • Website interaction and browsing activity

3. Cookies

We use cookies and similar technologies to improve website performance, enhance security, remember your preferences, and analyze website traffic. You may manage or disable cookies through your browser settings, although some website features may not function correctly.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products and services

  • Provide customer support

  • Communicate regarding your orders

  • Improve our website and customer experience

  • Detect and prevent fraud

  • Meet our legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Sharing Your Information

We only share information with trusted third parties when necessary to operate our business, including:

  • Secure payment providers

  • Shipping and delivery partners

  • Website hosting and technical service providers

  • Legal or regulatory authorities when required by law

All third-party providers are expected to handle your information securely and in accordance with applicable privacy laws.

6. Data Security

We take the security of your information seriously. Our website uses SSL encryption along with appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete and manage orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

8. Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information from individuals under the age required by applicable law.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The latest version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TOYSREX UK LTD

Business Address:
Unit A6, Charles House, Bridge Rd, Southall UB2 4BD, United Kingdom

Company Number:
11134577

Website:
toysrex.co.uk

Email:
contact@toysrex.co.uk

Phone:
+44 7960 153413