Return & Refund Policy
At TOYSREX UK LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
2. Return Eligibility
To qualify for a return, your item must:
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Be unused and in its original condition
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Be returned in its original packaging with all included accessories and tags (where applicable)
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Show no signs of wear, damage, or misuse
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Be accompanied by proof of purchase or your order number
Returns that do not meet these requirements may not be accepted.
3. How to Request a Return
To start a return, please contact our customer support team before sending your item.
Email: contact@toysrex.co.uk
Please include:
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Your order number
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The reason for your return
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Photos of the item (if damaged, defective, or incorrect)
If your return is approved, we will provide detailed return instructions.
Please do not send items back without prior authorization, as they may not be accepted.
4. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is:
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Damaged during delivery
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Defective
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Incorrect
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Missing parts
Please contact us within 48 hours of delivery.
Where possible, include photographs of:
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The product
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The packaging
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The shipping label
We will review your request and work quickly to provide an appropriate solution, which may include a replacement, exchange, or refund.
5. Non-Returnable Items
For hygiene, safety, or legal reasons, certain products cannot be returned, including:
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Perishable goods
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Personalised or custom-made products
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Personal care items
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Hazardous materials
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Flammable products
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Gift cards
If you are unsure whether your item can be returned, please contact us before sending it back.
6. Exchanges
If you would like a different item, we recommend:
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Requesting a return for the original item.
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Placing a new order once your return has been approved.
This helps ensure the fastest possible service.
7. Refunds
After receiving your returned item, we will inspect it and notify you of the outcome.
If your refund is approved:
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The refund will be issued to your original payment method.
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Processing times may vary depending on your bank or payment provider.
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Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.
8. Return Shipping Costs
If you are returning an item because you changed your mind, return shipping costs are your responsibility.
If the return is due to:
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A damaged item
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A defective product
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An incorrect item sent by us
We will work with you to arrange an appropriate resolution in accordance with applicable consumer laws.
9. Need Assistance?
If you have any questions about returns or refunds, our customer support team is happy to assist.
TOYSREX UK LTD
Company Number: 11134577
Business Address
Unit A6, Charles House, Bridge Rd, Southall UB2 4BD, United Kingdom
Registered Office
Unit 6D Beaver Industrial Park, Brent Road, Southall, Middlesex, England, UB2 5FB, United Kingdom
Website
toysrex.co.uk
Phone
+44 7960 153413
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (UK Time)
We aim to respond to all enquiries within 24–48 business hours.